We have a 30 day return policy from the time you receive your order. Return requests after 30 days are on a case-by-case basis. Please contact us at CustomerService @IAQLiving.com and let us know how we can resolve the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it.
***Please do not send your purchase back to the manufacturer.***
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@IAQLiving.com.
To return your product, you should ship your product to:
IAQ Living Returns
7156 W 127TH ST # 174
PALOS HEIGHTS IL
United States 60463-1560
Buyer is responsible for cost of return shipping. We recommend USPS Priority Mail or UPS Ground. Package must be trackable.